Permitting and Licensing Systems Redesign

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Redesign DC’s permitting and licensing system using customer-centered design processes, interactive user engagement, and design thinking methodology.

Progress Updates:

June 2018: At Form-a-Palooza residents and design & behavioral science experts reworked the following forms using design thinking: 1) DC Public School Enrollment Packet 2) Child Care Subsidy Application 3) Certificate of Occupancy 4) Food Truck Health Certificate Application 5) Disability Parking Space & Placard Application. This initiative was led by The Lab @ DC. 

January 2018: DCRA launched the DC Property & Permit Center Portal, a one-stop shop for permits.  The portal provides a range of online tools to apply for building permits, request city services, research property regulatory information, and research and analyze permit data.

July 2017: At Form-a-Palooza residents and design & behavioral science experts reworked the following forms using design thinking: 1) DC Driver License and Identification Card Application 2) Basic Business License EZ 3) TANF Job Search Logs 4) Disability Services Intake Application 5) Lead Disclosure Form.  This initiative was led by The Lab @ DC. Read more here.

  • Timeline: FY17-19
  • Lead and key partners: Office of the Deputy Mayor for Planning and Economic Development (DMPED), Dept. of Consumer and Regulatory Affairs (DCRA), Dept. of Small and Local Business Development (DSLBD)
  • Related core sectors: all
  • Related opportunity areas: all
  • Related action areas: business environment